Terms of Use — Hilho

Agreement and operator

Hilho is operated by EKOMERZE, SIA, registration number 50203659731, registered at Sēļu iela 39, Mārupe, Mārupes nov., LV-2167, Latvia. By creating an account or using Hilho, you agree to these Terms and acknowledge the Privacy Policy and AI Transparency Notice.

If you use Hilho for an organisation, you confirm that you have authority to accept these Terms for it.

Eligibility and accounts

You must be at least 18. Provide accurate account details, protect your credentials and tell us promptly if you suspect unauthorised access. You are responsible for activity through your account unless applicable law says otherwise.

What Hilho provides

Hilho uses AI to analyze communication and generate possible interpretations and replies. Features, supported formats and limits may change during early access. We may improve, replace or discontinue a feature with reasonable notice where practicable.

Your content and other people's data

You keep ownership of content you submit. You give Hilho a limited, non-exclusive right to process it only to provide, secure and lawfully operate the service.

You must have the rights, permission or other lawful basis needed to submit a conversation. Do not upload unlawfully obtained messages, confidential information you are not allowed to disclose, intimate content without consent, or unnecessary sensitive personal data.

AI outputs are not facts

Intent, emotion, trust, compatibility and manipulation indicators are uncertain inferences from limited context. They do not establish truth, identity, mental state, guilt, compatibility or future behaviour. Suggested replies may contain errors or inappropriate assumptions. Review every output before acting on it.

Prohibited high-impact use

Do not use Hilho to make, recommend or materially determine decisions about employment, education, credit, insurance, housing, healthcare, legal rights, immigration, law enforcement or access to essential services. Do not use it to rank people by protected traits, infer sensitive traits, perform social scoring, or infer emotions from biometric data in a workplace or educational setting.

Hiring mode may be used only to reflect on communication. It must not replace a fair, job-relevant and human-led assessment.

Other prohibited conduct

harassing, stalking, deceiving or manipulating another person;
automated surveillance or profiling without a lawful basis;
illegal, abusive, discriminatory or exploitative activity;
attempting to access another account, bypass safeguards or disrupt the service;
uploading malware or content that violates intellectual-property, privacy or confidentiality rights; or
presenting an AI inference as a verified fact about a person.

Plans, payment and cancellation

FREE includes 10 completed analyses in total after registration. It is a one-time introductory allowance and does not renew monthly. PERSONAL includes up to 200 analyses per monthly usage period and costs €7.99 per month or €69 per year. Annual billing does not change the monthly analysis allowance.

One analysis means one completed AI interpretation delivered to you, which may include communication signals and one suggested reply. Reading history does not use an analysis. A new interpretation, regeneration or new suggested reply does. A failed technical request that delivers no usable result does not. Hilho does not provide unlimited AI processing.

Website subscriptions are processed by Stripe. Subscriptions purchased in the iOS or Android app are processed by Apple App Store or Google Play. A paid subscription begins only after you review the amount and expressly confirm the purchase with the relevant payment provider. It renews monthly or annually according to your choice until cancelled. Web subscriptions can be managed from your Hilho account; mobile subscriptions must be managed through the applicable store. Deleting a Hilho account does not automatically cancel an Apple or Google store subscription. Cancellation normally takes effect at the end of the current paid billing period. If you are an EEA consumer, mandatory consumer rights—including any applicable withdrawal right for a distance contract—remain unaffected. You may also contact us about billing or cancellation at hilho@hilho.com.

Intellectual property

Hilho, HIL™, Human Intelligence Layer™, product design, software and brand materials belong to the operator or its licensors. Subject to these Terms, you receive a limited, revocable, non-transferable right to use the service. You may use generated replies for your own lawful purposes, subject to any third-party rights and applicable law.

Suspension and termination

You may stop using Hilho and request account deletion. We may restrict or suspend access when reasonably necessary to protect people or the service, investigate a breach, comply with law or address non-payment. Where appropriate, we will explain the reason and offer a way to appeal.

Availability and disclaimers

Hilho is provided on an “as available” basis. We do not promise uninterrupted operation or that an output will be accurate, complete or suitable for a particular relationship or decision. Hilho is not legal, medical, mental-health, financial or emergency advice. Nothing in these Terms excludes warranties that cannot lawfully be excluded.

Liability

To the maximum extent allowed by law, the operator is not liable for indirect or consequential loss arising from reliance on an AI inference or a message you choose to send. Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that law does not permit us to limit.

Governing law and disputes

These Terms are governed by the law of Latvia, without depriving consumers of mandatory protections in their country of residence. Please contact hilho@hilho.com first so we can try to resolve a concern. Courts with jurisdiction under applicable law may hear unresolved disputes.

Changes and contact

We may update these Terms for legal, security or service changes. Material changes will be communicated reasonably in advance where required. Continued use after the effective date means the updated Terms apply. Questions: hilho@hilho.com.